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Warranty Term and Technical Support
1.Two-Year Comprehensive Warranty
Suntra Medical provides a standard two-year warranty for all main product units, commencing from the production date. This warranty covers free repair services for any malfunction resulting from manufacturing or quality defects during the coverage period.
2.Value-Added Upgrade Services
To help our customers stay current with evolving needs, Suntra may offer functional upgrades during the product lifecycle. These upgrades—which may enhance performance, expand application scope, or improve functionality—are model-specific and subject to product compatibility.
3.Streamlined Warranty Process
For validated warranty claims requiring part replacement, Suntra will ship new replacement components at our expense. Following installation, customers are responsible for returning the defective parts to Suntra using provided shipping instructions.
4.Post-Warranty Support
For services beyond the standard warranty period, we provide detailed cost estimates and proforma invoices based on actual repair costs. All repairs are conducted after payment confirmation and include rigorous testing to ensure optimal performance before returning to the customer.
5.Long-Term Technical Commitment
Suntra ensures your operational continuity through comprehensive technical support including remote troubleshooting, detailed documentation, and operator training. We guarantee spare parts availability for a minimum of 8 years after delivery, protecting your investment and minimizing operational downtime.
OEM/ODM Solutions and Services
Suntra recognizes that standard products may not always address specific market needs. Our integrated OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services enable complete product customization—from conceptual design and engineering development to final manufacturing and branding. Whether adapting an existing model or creating an entirely new device, we collaborate closely to deliver solutions that reflect your unique requirements and vision.
1.Brand Integration Solutions
We offer complete white-label solutions, allowing you to market products under your own brand while we handle manufacturing and quality assurance.
2.Custom Branding & Marking
Customize product surfaces, panels, and packaging with your logos, colors, and identifiers to maintain brand consistency across all touchpoints.
3.Component Supply Services
We supply individual components and replacement parts for integration into your own products or for after-sales service requirements.
4.Tailored Manufacturing Services
From modified existing models to fully original designs, we realize your specifications through flexible engineering and scalable production.
Regulatory Consulting & Certification Support
Navigating international standards and certifications presents a significant challenge in entering new markets. Suntra simplifies this complexity through specialized regulatory consulting and end-to-end certification support.
We provide targeted guidance on key compliance requirements for your target regions and assist in preparing technical documentation, coordinating with accredited bodies, and managing the complete approval process. This integrated service saves valuable time, reduces compliance risks, and ensures your projects meet all necessary regulatory standards.
Customer Collaboration Process
At Suntra, we build successful partnerships through transparent communication and well-defined expectations. Our streamlined collaboration process ensures efficiency and clarity at every stage.
1.Inquiry & Consultation
Share your requirements with our team, and we will assign a dedicated project manager to gain a comprehensive understanding of your needs.
2.Proposal & Quotation
Receive a detailed technical proposal with transparent pricing and commercial terms tailored to your project.
3.Order Confirmation & Payment
After quotation approval, we issue a proforma invoice. Order confirmation is completed upon receipt of your signed PI, with production commencing following advance payment.
4.Production & Quality Assurance
Your order enters our manufacturing schedule, undergoing rigorous quality control checks throughout each production phase.
5.Delivery & After-Sales Support
We coordinate secure shipment with complete documentation, followed by comprehensive after-sales service and ongoing technical support.
FREQUENTLY ASKED QUESTIONS
Have Any Questions
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What are your payment terms / policy?
A: All payments must be made in US dollars unless otherwise specified in the proforma invoice. We offer the following payment options:
1.100% Advance Payment
Recommended for standard orders to minimize banking fees. You can process this via Telegraphic Transfer (TT) or Wire Transfer from your local bank to our company account.
2.Partial Advance Payment
For larger orders, we require a 30% or 50% down payment. The remaining balance is due before shipment, via Telegraphic Transfer (TT) or Wire Transfer from local bank.
3.Letter of Credit (L/C)
Accepted for bulk orders via Sight Letter of Credit. Please note all related bank charges are to be borne by the buyer.
4.PayPal & Credit Card
Available for smaller transactions (subject to processing limits).
For all bank transfers, please notify us once payment is initiated. Specific currency options and details will be clearly stated in your proforma invoice. -
What are your main products?
A: SUNTRA provides a comprehensive portfolio of medical equipment spanning multiple specialties. Our product lines include:
• Medical Imaging & Radiology
• Operating Room & Surgical Solutions
• Maternal, Infant & Gynecology Care
• Diagnostic & Laboratory Instruments
• Sterilization & Infection Control
• ENT, Dental & Ophthalmic Equipment
• Hemodialysis & Critical Care Systems
• Hospital Furniture & Cold Chain Solutions
• Veterinary Medical Devices
We continuously expand our offerings to meet evolving healthcare needs across these fields. -
What is your quality assurance and warranty policy?
A: We stand behind the quality of our products with a standard two-year warranty for all medical equipment, effective from the date of shipment.
Minor Issues: For minor malfunctions, we will provide free spare parts for replacement.
Major Issues: In case of significant failures, we will replace the entire unit free of charge.
Important Note: Should the equipment be damaged due to improper handling during transit, the liability rests with the shipping carrier or insurance provider. While this is not covered under our product warranty, our team will actively assist you in filing a claim against the responsible party. Please note that any initial costs for parts or services required during this process will be the customer's responsibility and may be reclaimed through the successful claim. -
What is your Minimum Order Quantity (MOQ) and delivery time?
A: We maintain a flexible MOQ, starting from just 1 unit for most of our equipment. As our products are made to order, our standard delivery period is approximately 10 working days after order confirmation.
For small or sample orders, please inquire about availability, as we may be able to arrange immediate shipment from existing stock. -
What are the shipping charges and available shipping methods?
A: Shipping costs vary based on shipment size, destination, and transport mode (sea or air freight).
For smaller shipments, we typically recommend air freight or express couriers (DHL, UPS, FedEx, EMS, etc.) for faster delivery.
For bulk or oversized orders, sea freight is more economical. We work with major carriers such as MAERSK, COSCO, MSC, CMA, and others, and will prioritize your preferred choice while offering suggestions based on schedule and service quality.
To provide an accurate quotation, please share your required product quantities, destination port/address, and preferred shipping method. -
How can I request a quote, price list, or product catalogue?
A: You may contact us by filling out the online inquiry form or sending an email directly to our sales team. To help us provide you with the most accurate pricing and product information, please kindly specify:
1.The product models you are interested in
2.Your detailed requirements or application
3.Any other specifics regarding your inquiry
We will send you a comprehensive response with the requested documents within 12 hours.
