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Q: What is your quality assurance and warranty policy?
A: We stand behind the quality of our products with a standard two-year warranty for all medical equipment, effective from the date of shipment.
Minor Issues: For minor malfunctions, we will provide free spare parts for replacement.
Major Issues: In case of significant failures, we will replace the entire unit free of charge.
Important Note: Should the equipment be damaged due to improper handling during transit, the liability rests with the shipping carrier or insurance provider. While this is not covered under our product warranty, our team will actively assist you in filing a claim against the responsible party. Please note that any initial costs for parts or services required during this process will be the customer’s responsibility and may be reclaimed through the successful claim.
