Warranty Term and Technical Support

1.Two-Year Comprehensive Warranty

Suntra Medical provides a standard two-year warranty for all main product units, commencing from the production date. This warranty covers free repair services for any malfunction resulting from manufacturing or quality defects during the coverage period.

2.Value-Added Upgrade Services

To help our customers stay current with evolving needs, Suntra may offer functional upgrades during the product lifecycle. These upgrades—which may enhance performance, expand application scope, or improve functionality—are model-specific and subject to product compatibility.

3.Streamlined Warranty Process

For validated warranty claims requiring part replacement, Suntra will ship new replacement components at our expense. Following installation, customers are responsible for returning the defective parts to Suntra using provided shipping instructions.

4.Post-Warranty Support

For services beyond the standard warranty period, we provide detailed cost estimates and proforma invoices based on actual repair costs. All repairs are conducted after payment confirmation and include rigorous testing to ensure optimal performance before returning to the customer.

5.Long-Term Technical Commitment

Suntra ensures your operational continuity through comprehensive technical support including remote troubleshooting, detailed documentation, and operator training. We guarantee spare parts availability for a minimum of 8 years after delivery, protecting your investment and minimizing operational downtime.