Customer Collaboration Process

Customer Collaboration Process

At Suntra, we build successful partnerships through transparent communication and well-defined expectations. Our streamlined collaboration process ensures efficiency and clarity at every stage.

 

1.Inquiry & Consultation

Share your requirements with our team, and we will assign a dedicated project manager to gain a comprehensive understanding of your needs.

 

2.Proposal & Quotation

Receive a detailed technical proposal with transparent pricing and commercial terms tailored to your project.

 

3.Order Confirmation & Payment

After quotation approval, we issue a proforma invoice. Order confirmation is completed upon receipt of your signed PI, with production commencing following advance payment.

 

4.Production & Quality Assurance

Your order enters our manufacturing schedule, undergoing rigorous quality control checks throughout each production phase.

 

5.Delivery & After-Sales Support

We coordinate secure shipment with complete documentation, followed by comprehensive after-sales service and ongoing technical support.

 

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